Return Policy – 30 Days Return Policy from B2C Jewels

Return Policy

B2C Jewels believes in complete customer satisfaction. We take great pride in the quality and workmanship of our merchandise and are confident that upon receipt of your purchase, it will completely exceed your expectations. If, however, you decide to return your purchase, we will gladly refund, replace or exchange any unworn item within 30-days from the date of shipment except customized items and loose diamonds which have a 10-day return policy from the day of shipment.

To Return an Item:

Please go to our website and go to the Return Order menu item to return your item(s). You will need to enter your email address and purchase order number and then you can follow the instructions on the page and successfully return the item you purchased. If you face any issues feel free to contact the sales department at our toll-free number, 866-270-3693, Monday through Friday from 10:00 AM to 6:00 PM EST. We will be happy to assist you through the process. Place a copy of your return invoice and include it with your return item(s). All items must be returned unworn and undamaged in the original boxes and with all original certificates(if applicable). There should be no scratches or marks on the item and no sign of wear; the product should not have been altered in any way. Items received which have been worn, damaged or altered will not be refundable. Also any shipping charges on the original order will not be refundable. We have attempted to recreate the appearance of our jewelry on the website as close to reality as possible. Keep in mind that different computer monitors may show products differently in terms of color and detail.

For your protection, please insure the package for the full amount of the invoice plus shipping charges. B2CJewels is not responsible for items lost or damaged while shipping. On your invoice, if the price of the item you're returning is listed as:

Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured and request a return receipt for confirmation that your shipment has reached its destination. Customer is responsible for all shipping charges back to B2CJewels.

More than $500: Ship your package via US Postal Service Registered Mail and Insured for the total value of the contents and request a return receipt for confirmation that your shipment has reached B2CJewels. (FedEx® and UPS® will not insure merchandise over $500).

Customer is responsible for all shipping charges back to B2CJewels.

IF THE PACKAGE IS LOST AND NOT INSURED, YOU ARE RESPONSIBLE FOR THE FULL COST OF THE ITEMS.

Packages must be received at our office within 30 days from the date of shipment and in the case of customized merchandise and loose diamonds within 10 days from the date of shipment from B2CJewels.

All packages must be sent to the following address:

B2C LLC.
36W. 44th St. Ste #1020
New York NY 10036

All ORIGINAL diamond certificates (if applicable) and a copy of the invoice must be included with the package in order for a full refund to be issued. Any package missing the certificate(s) will be charged a $100.00 per original certificate with no exceptions (if applicable).

B2C Jewels LLC is not responsible for any packages it does not receive or returns not submitted in accordance with these guidelines.

Refunds will be given in the same way as payment was made. Please allow 3-5 business days for processing after a return is received.

Special orders such as custom mountings or jewelry pieces that you request but that are not specifically shown on our website are non refundable items.