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FAQ

Frequently Asked Questions

Answers to the questions we hear most often about shopping with B2C Jewels — from diamond certification and quality to shipping, payment, sales tax and returns. Still need help? Contact our team any time.

Product Questions

At B2C Jewels, complete security for customer transactions is our primary concern. All information you provide is securely transmitted using Verisign SSL security, the standard method accepted industry-wide for your payment gateway. As for your purchase, we are confident you will be extremely pleased with your jewelry. In case of any doubt about the product you receive, we offer a 30-day money-back guarantee.

Yes, we do provide gemological certificates, but not for all products. The only products that come with certificates are the loose diamonds. The lab that issues the gemological certificate will be detailed when you are placing your order.

A GIA diamond certificate assures all customers of a diamond's value and quality. The report gives a detailed listing of the key characteristics of each diamond, which includes the 4Cs, and makes it almost impossible to falsify. The GIA certificate marks the credibility of the stone under consideration.

While making a diamond purchase, keep in mind the 4Cs - cut, color, clarity and carat - which are the key characteristics in a diamond. Generally the best quality diamonds are those with maximum brilliance, which is determined by the cut, and no tinge of yellow in the case of regular colorless diamonds. The carat, that is the weight of the diamond, is most often a matter of personal taste. For more information about the 4Cs, visit our education section, which is designed to help you make an informed purchase.

No, there is no standard grading system for pearls. Because no two pearls are ever alike, such a grading system would require many quality specifications. Also, some pearls are so distinguishing that they completely defy comparison.

B2C Jewels is dedicated to providing high quality diamonds for the best possible and ethical values. We share the public's concern regarding conflict diamonds. Here at B2C Jewels we purchase our diamonds only through respected, legitimate channels, and we are a proud supporter of the Kimberley Process, which works to uphold legitimacy in the diamond trade and stops the trade of conflict diamonds.

Our aim is to achieve absolute customer satisfaction by providing the highest quality. With our on-staff gemologist and quality assurance department, you can rest assured that you are getting only the highest quality, best product.

Your purchase will arrive with an original GIA certificate for loose diamonds. You can have your purchase appraised by a local jeweler for your peace of mind. If you are not satisfied with the appraisal, you can return the item within 30 days of the delivery date with the original certificate. Purchases including a loose diamond for $50,000 or above may be returned within 10 days of the delivery date. Special orders, such as custom mountings or jewelry pieces requested but not shown on the website, are non-refundable.

Because we buy direct from diamond wholesalers and do not have a brick-and-mortar store, we can offer you such low prices. If we save, you save.

Every jewelry piece that we offer is presented to you at a discounted price.

You can find your ring size by following the easy steps in our education section. Find your ring size.

Yes, we will gladly re-size a ring purchased from us that proves to be too small or too large for up to 30 days from purchase, free of charge. You are responsible for shipping charges when sending an item to us for re-sizing. Re-sizing is offered one time per purchase and can be done up to 1 size above or 1 size below the original ring size. Please review our warranty page for more details.

Yes. At b2cjewels.com there are sales associates on staff during business hours to assist you with your orders.

Yes - we ship internationally to most countries via insured international priority FedEx or UPS.

Shipping

Depending on the item purchased, the arrival of the product may be anytime between 2-10 days.

Shipping is absolutely free on all domestic orders. There is a small fee if you would like to upgrade your shipping preference.

Yes. We are very proud of our armed forces and are glad to make their time abroad as comfortable and easy as at home.

Yes, all our shipments are free from any risk. B2C Jewels uses UPS or USPS to ship the products. All products are insured and require a signature at the time of delivery to you.

Payment

b2cjewels.com accepts all major cards and wire transfer as well.

Currently, sales tax is charged on orders shipped to addresses in the following states: California, Colorado, Illinois, Nevada, New Jersey, New York, Pennsylvania, Washington, Arizona, Connecticut, Florida, Massachusetts, Texas and Georgia.

Return Policy

A change or cancellation of an order, under normal circumstances, is by no means a problem. Just contact us and we will do the best that can be accommodated.

Refunds can be expected within 5-7 days from the day we receive and inspect the returned item.
B2C Jewels

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Certified Natural & Lab-Grown Diamonds and Fine Jewelry Since 2004

B2C Jewels is a trusted online jeweler for certified natural diamonds and lab-grown diamonds, each independently GIA- or IGI-graded. Browse thousands of loose diamonds in every shape and price, then set your stone in a handcrafted ring or piece of fine jewelry.

Design a one-of-a-kind engagement ring, shop wedding & anniversary rings, or explore diamond jewelry including earrings, bracelets and pendants & necklaces. New to diamonds? Start with our diamond education guide.

Every order ships free and fully insured, with a 30-day return policy, lifetime upgrade and free resizing — so you can buy certified diamonds online with complete confidence.

© 2004–2026 B2C Jewels. All Rights Reserved. Corporate Office located in New York, N.Y.
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