Please be aware that our 1 year warranty only covers manufacturer’s defects. It does not cover the following:
- General wear and tear such as scratches, dents, nicks or missing stones.
- Although our jewelry is resistant to moisture, water damage is not covered.
- Fading/chipping of the material on the product (which depends almost entirely on how you handle the product).
- Lost or stolen parts.
- Damage due to personal misuse or negligence.
- Damage, accidental or otherwise, to the item while in the possession of a consumer not caused by a defect in material or workmanship.
- Damage caused by consumer misuse, tampering with or failure to follow the care and special handling provisions in the Instructions.
- Damage to the finish of the case, crystal, bracelet, strap or other appearance parts caused by wear.
- You are responsible for shipping charges when sending the item to be repaired.
This warranty also excludes any jewelry merchandise that has lost a single stone with a total carat weight of 0.12 Carat or larger. Please see Care Instructions that offer valuable information, provided by B2C Jewels on how to prevent and protect your precious and semi-precious stone from becoming loose or falling out.